Privacy Policy

Last Updated: December 7, 2025 | Ascensoft, Alabang, Muntinlupa City

Quick Summary

  • ✓ We collect only the data needed to serve you
  • ✓ Your data is protected with industry-standard security
  • ✓ You control your privacy choices (cookies, communications)
  • ✓ We never sell your personal information
  • ✓ You can access or delete your data anytime

Who This Policy Applies To

This Privacy Policy applies to end consumers and individual users of our website and services.

Business Clients & Enterprise Users

If you are a business entity, enterprise, or organization engaging Ascensoft for services, your data processing is governed by a separate Master Service Agreement (MSA), Data Processing Agreement (DPA), or custom licensing terms tailored to your engagement.

Contact our legal team for information about your specific business agreement and data protection terms.

What Information Do We Collect?

Information You Give Us

When you contact us, request a quote, or fill out forms, we collect information like your name, email, company, and project details.

Information We Collect Automatically

Like most websites, we use cookies and analytics to understand how you visit our site (pages viewed, time spent, etc.). This helps us improve your experience.

Payment Information (If Applicable)

We don't store credit card details directly. Payment processing is handled by secure third-party providers.

How Do We Use Your Information?

  • Answer your questions and provide support
  • Send you information about our services (if you opt-in)
  • Improve our website and services based on user feedback
  • Prevent fraud and maintain website security
  • Comply with legal requirements

We do NOT: Sell your data, share it for marketing without permission, or use it for any purpose you haven't agreed to.

Do We Share Your Information?

We only share your data when necessary to provide services or comply with law.

Service Providers: We work with companies that help us deliver services (hosting, email, analytics). These partners are bound by strict data protection agreements.

Legal Requirements: If required by law or government requests, we may disclose information (we'll notify you when possible).

We Never Sell Data: We never sell your personal information to third parties.

How Do We Protect Your Data?

We use industry-standard security measures to protect your information from unauthorized access, alteration, and misuse:

  • Encrypted data transmission (SSL/HTTPS)
  • Secure database storage with access controls
  • Microsoft Defender for threat protection
  • Microsoft Intune for device and endpoint security
  • Regular security assessments and updates
  • Limited access to your data (need-to-know basis)

Cookies & Tracking

We use cookies (small files stored on your device) to improve your experience and understand how you use our site.

Essential Cookies: Required for the site to work (login, security). You can't opt-out.

Analytics Cookies: Help us understand site usage. You can opt-out in the cookie preferences.

For detailed information, see our Cookie Policy.

Your Privacy Rights

You have the right to control your personal data. You can:

📋 Access Your Data

Ask us for a copy of all information we have about you.

✏️ Correct Your Data

Update or fix any information that is inaccurate.

🗑️ Delete Your Data

Request deletion of your information (subject to legal requirements).

❌ Opt-Out

Unsubscribe from marketing emails or opt-out of analytics tracking.

📊 Manage Cookies

Control non-essential cookie preferences anytime.

How Long Do We Keep Your Data?

We keep your data only as long as needed to serve you and comply with legal requirements. When no longer needed, we securely delete or anonymize it.

  • Account data: Kept while active, deleted upon closure
  • Communication records: Retained for support/compliance (typically 3 years)
  • Analytics cookies: Retained for up to 26 months

What If Your Data Is Breached?

Although we take extensive precautions, no system is 100% secure. If a data breach occurs that creates a real risk of serious harm:

  • We follow Philippine Data Privacy Act requirements for breach notification
  • We will notify the Philippine National Privacy Commission
  • We will explain what happened and what steps we're taking
  • We will provide guidance on protecting yourself

Third-Party Links

Our website may contain links to other sites. We're not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing information.

Questions? Contact Us

Data Protection Officer:

Email: privacy@ascensoft.com

Mailing Address:

Unit 214-215 Commercenter Bldg.
East Asia Dr. cor. Commerce Ave.
Alabang, Muntinlupa City, Philippines

Complaints:

You can file a complaint with the National Privacy Commission.

Policy Updates

We may update this policy to reflect changes in our practices or laws. When we make material changes, we'll notify you via email or a prominent notice on our website.

By using Ascensoft's website and services, you agree to this Privacy Policy.

For the detailed legal version, see our full Privacy Policy document.